Support & Help

  1. Browse the types of stats which are located in the top menu of the website. When you open the product detail page, read the features, FAQ (if included) or other documentation provided.
  2. Select the item you want to export from the drop-down menu (if available) and click “Add to Cart” button. Every time you add an item to your shopping cart, shopping cart page will be automatically loaded.
  3. Click “Proceed to Checkout” button when you are on the shopping cart page.
  4. Fill in “Name”, “Surname” and “Email Address” fields in order to get a receipt from us.
  5. Click “Proceed to Payment” button and our payment page will appear on top of your screen.
  6. Complete your order by selecting one of the payment options you will prefere. We accept payments with credit card or PayPal.
You can pay securely using your credit card (Visa, Mastercard, Amex) or PayPal. Your session (anything you send and/or receive from the BigDataBall) is encrypted with 256 bit SSL. In case you had issues with both of the payment options, just let us know so we can offer you an alternative payment optios.
We guarantee a secure and instant delivery right after payment approval, as an automated email will be sent to the email address you provided, including the access link(s).
Contact us. Make sure you’ll get a priority support. We guarantee to resolve all purchase issues within 12 hours.
There are two ways to access to in-season stats.
1) Purchasing an in-season plan: Check out available in-season plans if you need to get updates throughout the season.
1.1) Add your in-season plan to the shopping cart, then hit the “Proceed to Checkout” button.
1.2) Complete the payment either by using your credit card or PayPal account.
1.3) Once the payment is confirmed, you will receive an email that contains a unique link to complete your sign up process.
1.4) Click the link that is placed in the email so it will lead you to a page where you can choose a “username” and “password” and complete the registration.
From now on, by signing-in, you can access to in-season stats until your subscription’s expiry date.
Daily updates will be up on every day until 9 AM (ET).
2) Purchasing an “one-time access”: Get instant access to the current season team/player box score stats or play-by-play game logs with no subscriptions, or no signups required.
There are two ways:
1) You just need to sign in to your account and access to the current season files.
If you have signed up before your in-season purchase, you can access in-season data sets anytime you want by just signing in. Once you’ve signed in, you will be taken to your subscriber central. If redirection does not work, click the “user icon” located in top navigation menu.
Daily updates will be up on every day until 9 AM (ET).
2) If you’ve purchased a “season pass”, we can invite you to our shared folders on Dropbox.
You still can’t find what you are looking for? Always feel free to ask for a help!BigDataBall Team