Can I get a refund?

Etwas Besonderes

There is simply a no refund policy as BigDataBall provides exporting of digital data to your device. Though, you might want to read how we treat possible cases which are explained below.

DUE TO THE DATASET COVERAGE
There are sample datasets for you to help you decide to purchase. Samples are in exact format with what you get. So, no refund when you didn’t like the coverage. If you notice a difference between the sample and the datasets, please let us know.

DUE TO THE DEVICE COMPLIANCE
You need to have a device which can open an ordinary MS Excel document, and of course, MS Excel installed on your device. Each dataset’s file extension (.xlsx or .csv) is already specified on the product page. Since all datasets are also tested before sale, in the case of your device couldn’t open a BigDataBall dataset, refund request will, unfortunately, be unacceptable. We encourage you to you try opening Excel first, then opening the BigDataBall data from File >> Open menu.

DUE TO THE ERRORS IN THE DATASET
We are working hard to validate errors on the datasets, but if you ever notice one, please let us know. We die for constructive feedback and will definitely do something in your favor.

DUE TO WRONG / ACCIDENTAL PURCHASE
We are providing a review of your shopping cart on the final page to make sure that you can check out the items in your shopping cart. In case you have purchased the wrong dataset accidentally, we will take a look at your case and try to find a solution.

NOT APPLIED AN ELIGIBLE DISCOUNT
There might be little favor we could do but let’s review your case.