Hi, what can we assist you with?
We have created helpful posts/guides about how things work, and how to resolve common issues. Before submitting a ticket, please review the following topics that can provide immediate help.
Before Purchase: Questions and Answers
Post Purchase: Troubleshooting Guide
- Accessing historical datasets / schedules you purchased
- Accessing in-season data after the season
- Accessing in-season data during the season
- Can I get a refund?
- Canceling monthly subscriptions
- Getting your invoice
- I can’t open downloaded dataset, Excel says “Corrupted File”
- I didn’t receive an email after purchase
- I have a correction for the datasets
- Payment error at the checkout
- #N/A errors in DFS salaries explained
- Adding a new column
- Calculate NBA plus minus (+/-) using play-by-play data
- Changes in NBA Play-By-Play Dataset
- Converting date formats in Excel
- Creating shot charts using play-by-play data
- Generate NBA boxscores using play-by-play data
- How to calculate aggregated stats
- Introduction to predictive analytics
- Predicting the outcome of games
- Suggesting new ideas for the datasets
- Understanding Odds: How to Build a Betting Strategy
Other ways to get help
If you have any issues with any BigDataBall product, and the documentation here doesn’t cover your issue, we provide exceptional and priority email support with resolution guaranteed in 12 hours.