Accessing in-season data after the season

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Let’s say you had a season pass to access the in-season data throughout the season. Here are the facts: 1) Your season pass expires within 1 month of the completion of the season. 2) You can’t download or access to last season data if your season pass has expired. 3) Check out your plan’s expiry date. 4) So, once the …

Accessing in-season data during the season

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If you have a purchased an in-season plan, there are two ways to access current season datasets: 1) By Signing In 1.A.) If you have signed up before: You can access stats any time you want by just signing in. Then click your stats central page which is under the ‘user-icon’ menu at the upper-right of website. 1.B.) If you …

Accessing to historical datasets / schedules

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Upon purchase, we guarantee a secure and instant delivery experience. There are three ways for you to get the data you bought: OPTION-1) After payment approval, you will be redirected to a ‘thank you’ page where you can directly download your purchased item(s). OPTION-2) After payment approval, you will also receive an automated email (from: “BigDataBall” with subject: “BigDataBall Purchase”) …

Can I get a refund?

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There is simply a no refund policy as BigDataBall provides exporting of digital data to your device. Though, you might want to read how we treat possible cases which are explained below. DUE TO THE DATASET COVERAGE There are sample datasets for you to help you decide to purchase. Samples are in exact format with what you get. So, no …

Getting your invoice

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Upon purchase, there are two options to get your invoice document: If you’ve bought historical datasets/schedules/season passes) You will receive an automated confirmation email from PADDLE OR If you’ve bought monthly recurring in-season datasets, you will receive an automated confirmation email from STRIPE These confirmation emails do include an invoice or a link to access it. P.S. Confirmation emails are …

I didn’t receive an email after purchase

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After a purchase, we are sending emails to your billing email address which you provided us at the checkout page. If you think you haven’t received an email after purchase, the first thing you can do is checking out your junk/spam folder and look for emails whose sender is BIGDATABALL. The second possibility is that you might have incorrectly typed …

I have a suggestion / correction for the datasets

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At BigDataBall, we die for any feedback and value it more than any other achievement. Please feel free to share your thoughts whether it is about a new column idea to implement into dataset templates or any data issue you’ve identified. We sure respond faster to your emails regarding improvement of data or the website experience.

My download link does not work

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The validity of the download links is regularly checked but it might be either you or us. 1) Copy the download URL and try running it with a different browser. 2) Copy the download URL and try it with a different internet connection, if you are a using your internet at work, your connection might be restricted, just try it …

Payment error at the checkout

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If you encounter an error that reads: It means: You tried to sign-in before checkout but it couldn’t be completed for some reason. We developed a quick fix for this, here are the steps: NOTICE: Please try doing all steps under another browser (private or incognito window should also work) where you are not signed in. 1) Sign up for a …