Accessing historical datasets / schedules you purchased

BigDataBall

Upon purchase, we guarantee a secure and instant delivery experience. There are three ways for you to get the data you bought: OPTION-1) After payment approval, you will be redirected to a ‘thank you’ page where you can directly download your purchased item(s). OPTION-2) After payment approval, you will also receive an automated email (from: “BigDataBall” with subject: “BigDataBall Purchase”) …

Accessing in-season data after the season

BigDataBall

Here are a few things that you should know: 1) During the season, note the expiry date. We also add a notification text on the page where you download your in-season datasets. 2) Once the season is over, we strongly recommend downloading the datasets for which you have had an in-season plan. 3) Make sure to keep an eye on …

Accessing in-season data during the season

BigDataBall

If you have purchased an in-season plan, there are three ways to access current season datasets: 1) By Signing In 1.A.) If you have signed up before: You can access stats any time you want by just signing in. Then click your stats central page which is under the ‘user-icon’ menu at the upper-right of website. 1.B.) If you have …

Can I get a refund?

BigDataBall

There is simply a NO REFUND policy as BigDataBall provides you with exporting digital goods to your device. Though, you might want to read how we treat possible cases which are explained below. YOU DIDN’T LIKE THE DATASET COVERAGE There are sample datasets for you to help you decide to purchase. Samples are in exact format with what you are …

Canceling monthly subscriptions

BigDataBall Leave a Comment

It’s super easy to cancel your monthly in-season plan at any time! No questions asked and you can do it yourself whenever you want. 1) Head over to In-Season Plans tab under the my account page. 2) On this page, you should see a list of your subscriptions. 3) Just hit the cancel button that belongs to the monthly in-season …

Getting your invoice

BigDataBall

Upon purchase, there are two options to get your invoice document: If you’ve bought historical datasets/schedules/season passes) You will receive an automated confirmation email from PADDLE OR If you’ve bought monthly recurring in-season datasets, you will receive an automated confirmation email from STRIPE These confirmation emails do include an invoice or a link to access it. P.S. Confirmation emails are …

I can’t open downloaded dataset, Excel says “Corrupted File”

BigDataBall

Your internet connection might possibly be the issue. If Excel says the file is corrupted, then the downloading was done in an unsafe manner. 1) Make a copy of the URL for the download, and then try opening it in a different web browser. 2) Make a copy of the download URL and try to download it again with a …

I didn’t receive an email after purchase

BigDataBall

After a purchase, we send emails to your billing email address which you provided us at the checkout page. If you think you haven’t received an email after purchase, you can check out your junk/spam folder and look for emails from info@bigdataball.com address whose sender is BigDataBall. The second possibility is that you might have incorrectly typed your email address …

I have a correction for the datasets

BigDataBall

Please feel free to submit a ticket for the issues you’ve identified in the datasets. Your correction requests carry critical importance and will be handled as soon as possible. After we replicate the error, an update that will correct the error will be rolled-out. Users will also be informed about the changes made.

Payment error at the checkout

BigDataBall Leave a Comment

If you encounter an error that reads: It means: You tried to sign-in before checkout but it couldn’t be completed for some reason. We developed a quick fix for this, please just let us know if you have encountered this kind of a payment error. We will reset your account and rebuild it so that you will not see the payment …