Accessing in-season data after the season

Etwas Besonderes Leave a Comment

Let’s say you had a season pass to access the in-season data throughout the season. Here are the facts: 1) Your season pass expires within 1 month of the completion of the season. 2) You can’t download or access last season’s data if your season pass has expired. 3) Check out your plan’s expiry date. 4) So, once the season …

Accessing in-season data during the season

Etwas Besonderes

If you have a purchased an in-season plan, there are two ways to access current season datasets: 1) By Signing In 1.A.) If you have signed up before: You can access stats any time you want by just signing in. Then click your stats central page which is under the ‘user-icon’ menu at the upper-right of website. 1.B.) If you …

Accessing to historical datasets / schedules

Etwas Besonderes

Upon purchase, we guarantee a secure and instant delivery experience. There are three ways for you to get the data you bought: OPTION-1) After payment approval, you will be redirected to a ‘thank you’ page where you can directly download your purchased item(s). OPTION-2) After payment approval, you will also receive an automated email (from: “BigDataBall” with subject: “BigDataBall Purchase”) …

Can I get a refund?

Etwas Besonderes

There is simply a no refund policy as BigDataBall provides you with exporting of digital data to your device. Though, you might want to read how we treat possible cases which are explained below. DUE TO THE DATASET COVERAGE There are sample datasets for you to help you decide to purchase. Samples are in exact format with what you are …

Getting your invoice

Etwas Besonderes

Upon purchase, there are two options to get your invoice document: If you’ve bought historical datasets/schedules/season passes) You will receive an automated confirmation email from PADDLE OR If you’ve bought monthly recurring in-season datasets, you will receive an automated confirmation email from STRIPE These confirmation emails do include an invoice or a link to access it. P.S. Confirmation emails are …

I didn’t receive an email after purchase

Etwas Besonderes

After a purchase, we are sending emails to your billing email address which you provided us at the checkout page. If you think you haven’t received an email after purchase, the first thing you can do is checking out your junk/spam folder and look for emails whose sender is BIGDATABALL. The second possibility is that you might have incorrectly typed …

I have a correction for the datasets

Etwas Besonderes Leave a Comment

Please feel free to submit a ticket for the issues you’ve identified in the datasets. Your correction requests carry critical importance and will be handled as soon as possible. After we replicate the error, an update that will correct the error will be rolled-out. Users will also be informed about the changes made.

My download link does not work

Etwas Besonderes

The validity of the download links is regularly checked but it might be either you or us. 1) Copy the download URL and try running it with a different browser. 2) Copy the download URL and try it with a different internet connection, if you are using your internet at work, your connection might be restricted, just try it with …

Payment error at the checkout

Etwas Besonderes Leave a Comment

If you encounter an error that reads: It means: You tried to sign-in before checkout but it couldn’t be completed for some reason. We developed a quick fix for this, please just let us know if you have encountered this kind of a payment error. We will reset your account and rebuild it so that you will not see the payment …